FAQs
FAQs
Frequently Asked Questions
We’re ready to deliver you best technology
solutions for your business success.
What benefits can you guarantee?
All projects we take up carry the following guarantees:
Confidentiality guarantee: All client details will be kept confidential
Price guarantee: Minimum 50% cost-saving over on-site development
Results guarantee: Progress-linked payments weighted toward the end.
How do you assure confidentiality?
All projects we take up carry the following guarantees:
We sign NDA and Confidentiality Agreements as required by you.
All our employees are full-time employees, and are bound by the company’s Confidentiality and Non-Disclosure clauses.
Additionally, for sensitive projects, we create isolated cells disconnected from any public network.
At a practical level, all CD-Writers need authorization for usage. Internet uploads larger than a threshold also need authorization.
Can you guarantee time-bound results?
Yes; in some cases we bear project risks even before the first payment.
We are worried about quality; how do you assure solid projects?
Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-through. We concentrate on being first-time right, and believe the creation-step itself should be strong.
Every project goes through the hands of suitable QA/Testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.
Why should you trust Kosoft?
We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. The following facts may help demonstrate our commitment to our business:
We have completed projects for 10+ US clients.
We have been 20+ years in business, dedicated to the off-shore execution model.
We are here for the long run; our CEO has global experience with leading technology companies and has started up with a long-term vision
Do you offer any discount?
Our pricing is based on a long term relationship aimed at giving maximum benefits to our customers.
How do we keep ourselves informed about progress?
We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).
We like the idea, but are unsure. Can we do a Pilot Project in Kosoft?
Kosoft IT solution welcomes you to try our services. You may choose to have us do a Pilot Project. We have always succeeded in continuing the relationship after demonstration of ability in a pilot project.
Our preferred Pilot Project is either the first sub-system of a larger project, or an independent project that completes within itself. Pilot Projects are typically within 2-4 weeks' duration.
We invest the same time and energy in Pilot Projects as real projects. You would find the pilot of sufficient quality to continue on the same code. In this sense, Pilots are very different from prototypes.
What is expected from us during the course of the development?
It depends on the situation. We will ask you to provide some information if necessary.
Can I define and enforce our coding standards on your developers?
Yes. Our developers can follow your coding standards in your favor.
Is testing incorporated as a component within your pricing structure?
Of course, testing is in our pricing structure and we have testing engineers focused on it.
Can we outsource our projects that we have received from our clients to Kosoft IT Solution ?
Yes. Offshore outsourcing helps in reducing their cost of development through offshore delivery of projects. We have solid relationships with some of the consulting companies globally that are looking for reliable and knowledgeable offshore services provider.
How do we start a near shore / offshore software development project?
Receive client’s requirement
Research & Requirement Analysis
Prototype Development
Code Generation
Testing
Technical Maintenance
Do you provide technical support and maintenance?
Yes. We provide technical support and application maintenance services on request.
Will my hired developers speak english?
Yes, all our developers are speaking English fluently.
If I hire a developer, does that mean I have that person dedicated only for me?
Yes. The developer you hire, like all other regular employees, will work full-time (8 hours a day, 6 days a week) dedicating it only to you.
Can I contact the appropriate parties working on our project? If so can I communicate via phone?
Sure. We would recommend that you interact primarily with the team leader in order to minimize miscommunications with your team. We are comfortable with communication via phone, email or Gotomeeting / Teams.
Would you replace my developer if I am not satisfied with the performance?
Yes. We will certainly replace your developer if we see that there really is a shortcoming on the developer’s end.
Are my business secrets and information safe with your company?
All information is kept confidential. Kosoft IT Solution will NOT use this information other than for direct communication between you and the company.
Will I own all of the source code produced by my Offshore Team?
Yes, you will. ALL work projects created by your Offshore Team are considered "work made for hire," and the intellectual property rights embodied in it are your sole and exclusive property.
What control do we have over the project?
You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.
Kosoft's IT solution has been specifically developed to provide you complete control over your project. TeamTouch offers unparalleled transparency and control.
