Privacy Policy

Effective Date: 01 January 2025
Last Updated: 23 July 2025
Company Name: KOSOFT IT SOLUTIONS
Legal Entity: KoSoft IT Solutions Pvt. Ltd.
Contact Email: support@kosoft.co

At KOSOFT IT SOLUTIONS, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, SaaS platforms, and any related services or applications (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy.

This Privacy Policy applies to:

• Visitors to our websites
• Users of our SaaS products and platforms
• Customers, partners, and vendors
• Job applicants and employees (a separate policy may apply)

We may collect the following types of information:

a. Personal Information

• Full name, job title, company name
• Email address, phone number, postal address
• Account login credentials (encrypted)
• Billing information (payment method, transaction history)

b. Technical & Usage Data

• IP address, browser type, operating system
• Device identifiers and usage logs
• Clickstream data, session duration, navigation paths

c. Product Usage Data

• Application settings, preferences, and configurations
• Files, documents, and other content uploaded to the platform
• Log data, error reports, and performance metrics

d. Marketing & Communication Data

• Preferences for receiving marketing communications
• Survey responses and feedback

We use the collected information to:

• Deliver, maintain, and improve our SaaS products
• Authenticate users and secure accounts
• Provide customer support and respond to inquiries
• Process payments and billing
• Monitor usage for analytics and service optimization
• Send product updates, marketing emails (with opt-out option)
• Comply with legal obligations

We rely on the following legal grounds to process your personal data:

• Consent (e.g., for marketing communications)
• Contract performance (e.g., providing services)
• Legal obligation (e.g., tax, fraud prevention)
• Legitimate interest (e.g., improving services)

We may share your information with:

• Third-party service providers (e.g., hosting, analytics, customer support tools)
• Payment gateways and processors
• Business partners or affiliates, where relevant
• Legal authorities, if required by law or to protect rights

We do not sell, rent, or trade your personal data.

We use robust security measures to protect your data:

• Encryption in transit and at rest
• Firewalls, secure authentication, and role-based access
• Regular vulnerability assessments
• Employee access controls and training

Despite our efforts, no system is 100% secure. Use of our Services is at your own risk.

We retain your information:

• As long as your account is active
• As required by applicable law or contractual obligations
• For up to 1 year after account closure (unless otherwise requested)

After this period, your data will be securely deleted or anonymized.

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to or restrict processing
• Request data portability

To exercise these rights, please contact us at support@kosoft.co.

Your data may be processed outside your country of residence. Where required, we implement appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)

Our websites and platforms use cookies and similar tools to:

• Authenticate sessions
• Analyze site traffic and performance
• Customize user experience

You can manage your cookie preferences via your browser or our cookie banner.

Our Services may contain links to third-party sites or platforms. We are not responsible for their privacy practices. Please review their privacy policies before sharing data.

Our Services are not intended for use by individuals under the age of 13 (or the applicable age of consent). We do not knowingly collect data from children.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review it regularly.

For questions, concerns, or data-related requests, please contact:

Privacy Team
KOSOFT IT SOLUTIONS
support@kosoft.co